Refund and Return Policy

At https://jayalakshmisweetshop.com (referred to as “we,” “our,” or “us”), we aim to ensure complete satisfaction with every order you place at Jayalakshmi Sweets. This Refund and Return Policy explains how we handle refunds, replacements, and return requests for items purchased through our online store.

Return Policy

Due to the perishable nature of our products, we do not accept returns once the order has been delivered and accepted by the customer. However, we are committed to resolving any valid issues with your order.

Eligible Cases for Return or Replacement:

You may request a return or replacement under the following conditions:

  • You received a wrong item
  • The product was damaged during delivery
  • The sweets were spoiled or stale upon delivery

Return Request Instructions:

To request a return or replacement, please contact our customer support team at +91 989496428 within 24 hours of receiving the order. Include:

  • Your Order ID
  • A photo or video of the product issue
  • A brief description of the problem

All return/replacement requests are reviewed on a case-by-case basis.

Refund Policy

a. Refund Eligibility:

You may be eligible for a refund if:

  • The order was cancelled successfully within the eligible cancellation window
  • The item was damaged, incorrect, or not delivered
  • We are unable to fulfill your order

b. Refund Processing Time:

Once your refund is approved, we will process it within 5–7 business days. The amount will be credited back to your original method of payment. Please note that actual posting time may vary depending on your bank or payment provider.

Exceptions

a. Custom/Personalized Orders:

Sweets made specifically for you (e.g., personalized messages or customized boxes) may not be eligible for refunds unless they arrive damaged or incorrect.

b. Perishable Goods:

Since our products are fresh and have a limited shelf life, we cannot accept returns once consumed or past 24 hours after delivery.

Contact Us

If you have any questions or need help with a refund or return, please contact us:

📞 Phone: +91 989496428
 📧 Email: [Insert email address]
 🕒 Hours: 9:00 AM to 7:00 PM (Monday–Saturday)

Changes to This Refund & Return Policy

We reserve the right to update this policy at any time without prior notice. Changes will be effective immediately upon posting on our website. By placing an order, you acknowledge that you have read and agreed to this Refund and Return Policy.